We know you love your ALLOTINABOX®, but if for any reason you are unhappy with your GYO products, you can return any item in its original condition and packaging, within 14 days of receipt of the goods, and we would be happy to send a replacement item or a full refund. All items purchased, must be returned to ALLOTINABOX® before a refund or replacement can be issued.

Here’s what to do:
Please call shedquarters on 0800 288 8683 or alternatively e-mail us at hello@allotinabox.com and we will be more than happpy to help you or answer any questions, and provide you with instructions for returning the items.

Otherwise write to us at the following address:
ALLOTINABOX®
Shedquarters
12 St Edwards Road
Southsea
Hampshire 
PO5 3DJ

To Cancel an Order
To cancel an order, please get in touch with us via e-mail at hello@allotinabox.com. Please provide us with details of your order. There may be a small charge if the order is cancelled 48 hours after dispatch.

Returns
You can return anything you’re not happy with within 14 days of receiving it, provided you have contacted us within 7 days of receipt to advise of its return. All products must be returned in original condition and still maintain it's original packaging and items to receive a full refund. Unfortunately we can't refund the postage cost. All return costs must be paid by you and for extra peace of mind please use recorded delivery, as until we receive the goods, they remain your responsibility.

If the item has been damaged, used or is not returned in its original packaging, we reserve the right to withhold a percentage of the refund value should the item need to be reduced in price for resale.

Products
If you receive a product that is defective, please contact us within 7 days of receipt of goods informing us of the problem. You can return it within 28 days and either receive a replacement item or a refund. Please make sure you return the item undamaged in its original packaging.

Incorrect Goods Sent
If we accidentally send you something that you have not ordered or that is not a substitute item, please contact us within 7 days informing us of this. You can return it within 14 working days unused in its original packaging and you will not be charged. In this instance ALLOTINABOX® will reimburse the cost of returning the goods.